Basic Help

In order to access Riskonnect ESG on Salesforce, you will need to use your username and password shared with you via Salesforce. When you are added to the Riskonnect ESG Network, you will receive your credentials in an email from Salesforce. If you...

A modern, secure browser is vital to using the Salesforce-based Riskonnect ESG platform.  Using an unsupported browser will result in unexpected behaviors, errors, and may not allow certain features to function at all. Supported browsers: Go...

In order to reset your password for Riskonnect ESG on Salesforce, you can use the Forgot Your Password? link on the login.salesforce.com screen. If you have received the email to join Salesforce and you have never logged in, the Forgot Password...

As a user of Riskonnect ESG, you can choose to receive email notifications for new Riskonnect ESG Tasks or you can turn those emails off.  This is an individual user setting within your Riskonnect ESG environment. To set your email communication p...

For Riskonnect ESG Network Users (ICIX) Why do I need to verify my email address? Salesforce will enforce user email verification starting in June 2023. Riskonnect can help you get ahead of Salesforce email verification by systematically send...

What is multi-factor authentication (MFA)?  It's important to implement strong security measures to protect our business, our data, and our customers. One of the simplest, most effective ways to help prevent unauthorized account access and prot...