New Articles

  1. RK ESG 24.2 - August 6, 2024

    Release Date: August 6, 2024 What's new? Test Report and Certificate Search for Digital Experiences Product Test customers have been asking for a way to share collected test reports from their verifiers, or testing labs,  alongside g...
  2. RK ESG 24.1 - February 7, 2024

    Release Date: February 7, 2024 What's new? This release contains security-related fixes throughout the entire RK ESG application. We've made changes to our permission set layer to ensure that the application does not expose customer data...
  3. RK ESG 23.3.3 - November 21, 2023

    Release Date: November 21, 2023 Bug fixes Trading Partner Groups - Roll back of optimizations we made to our TP Group request logic in RK ESG 23.3 on September 25, 2023. Requests are not being created properly for every group member when a ...
  4. RK ESG 23.3.2 - October 25, 2023

    Release Date: October 25, 2023 Bug fixes Forms - Users are experiencing a loading issue when attempting to clone picklist questions with pre-populated answers in forms. Issue resolved. ...
  5. RK ESG 23.3.1 - October 9, 2023

    Release Date: October 9, 2023 Bug fixes Forms - Unrelated questions are intermittently being  displayed in forms. Issue resolved
  6. RK ESG 23.3 - September 25, 2023

    Release Date: September 25, 2023 What's new? Trading Partner Group and Product Group Performance Updates We've made performance improvements to our grouping logic. For users who are using Trading Partner Groups and Product Groups for autom...
  7. RK ESG 23.2.2 - July 31, 2023

    Release Date: July 31, 2023 What's New? Product Test - Combined Certificate from Two Testing Programs - Product Component Exclusion CPSIA Certificate will be generated if all of a product's components have passing test results tested i...
  8. RK ESG 23.2.1 - July 7, 2023

    Release Date: July 7, 2023 General Fixes Product Test - Fixes an issue where duplicate certificates are being generated for passing test results which results in increased file storage. ...
  9. Salesforce Multi-Factor Authentication (MFA) FAQs

    What is multi-factor authentication (MFA)?  It's important to implement strong security measures to protect our business, our data, and our customers. One of the simplest, most effective ways to help prevent unauthorized account access and prot...
  10. Salesforce User Email Verification

    For Riskonnect ESG Network Users (ICIX) Why do I need to verify my email address? Salesforce will enforce user email verification starting in June 2023. Riskonnect can help you get ahead of Salesforce email verification by systematically send...