Popular Articles

  1. Adding New Riskonnect ESG Products

    Adding new Riskonnect ESG Products into the network can be done using the Riskonnect Product Search page. We ask that you first search for the product to see if it exists, and if it does, you can connect to it; otherwise, you can create a new produc...
  2. April Maintenance Release - April 6, 2020

    Release Date: April 6, 2020 What's New? PT - Test Loading Updates in Test Requests We have changed the default number of visible tests to 200. Any test request with more than 200 tests will be shown in increments of 50 tests. You ca...
  3. Logging in to Riskonnect ESG

    In order to access Riskonnect ESG on Salesforce, you will need to use your username and password shared with you via Salesforce. When you are added to the Riskonnect ESG Network, you will receive your credentials in an email from Salesforce. If you...
  4. August 2021 Maintenance Release - August 19, 2021

    Release Date: August 19, 2021 Bug Fixes BRM - Document uploads do not work when user's language is set to Chinese. Issue resolved. Forms - New form editor does not show checkbox "Auto-Approve 2-Actor Requests" enabled afte...
  5. Salesforce Multi-Factor Authentication (MFA) FAQs

    What is multi-factor authentication (MFA)?  It's important to implement strong security measures to protect our business, our data, and our customers. One of the simplest, most effective ways to help prevent unauthorized account access...
  6. Resetting Your Password

    In order to reset your password for Riskonnect ESG on Salesforce, you can use the Forgot Your Password? link on the login.salesforce.com screen. If you have received the email to join Salesforce and you have never logged in, the Forgot Password...
  7. What browsers can I use to access Riskonnect ESG?

    A modern, secure browser is vital to using the Salesforce-based Riskonnect ESG platform.  Using an unsupported browser will result in unexpected behaviors, errors, and may not allow certain features to function at all. Supported browsers: ...
  8. Riskonnect ESG Tasks

    The main place in Riskonnect ESG where you spend most of your time is on the Riskonnect Tasks page. This page is the primary location for responding to requests sent to you by your customers in Riskonnect ESG. On the Riskonnect Tasks page, you might...
  9. TRF - Test Class & Test Name Column

    Moving forward with our ICIX Spring '20 Major Release, while you are viewing a Test Request Form (TRF) in Riskonnect, you will see one column for test  classes  and t est names . Depending on a customer's implementation of thei...
  10. Adding New Members to the Riskonnect ESG Network

    Unfortunately, adding a Trading Partner is not a task that you can do on your own (yet!). If you are adding just one or two TPs, just open a Support Ticket with the TP's information: Business Name Full address Contact Name Contact Number...