Popular Articles

  1. Logging in to Riskonnect ESG

    In order to access Riskonnect ESG on Salesforce, you will need to use your username and password shared with you via Salesforce. When you are added to the Riskonnect ESG Network, you will receive your credentials in an email from Salesforce. If you...
  2. Resetting Your Password

    In order to reset your password for Riskonnect ESG on Salesforce, you can use the Forgot Your Password? link on the login.salesforce.com screen. If you have received the email to join Salesforce and you have never logged in, the Forgot Password...
  3. Adding New Riskonnect ESG Products

    Adding new Riskonnect ESG Products into the network can be done using the Riskonnect Product Search page. We ask that you first search for the product to see if it exists, and if it does, you can connect to it; otherwise, you can create a new produc...
  4. Riskonnect ESG Tasks

    The main place in Riskonnect ESG where you spend most of your time is on the Riskonnect Tasks page. This page is the primary location for responding to requests sent to you by your customers in Riskonnect ESG. On the Riskonnect Tasks page, you might...
  5. Connecting to Trading Partners

    In order to see if your trading partner is a member of the Riskonnect ESG Network, you can use the Account Search feature in Riskonnect ESG to perform a network-wide search. If you find the trading partner you are looking for, you can connect to tha...
  6. What browsers can I use to access Riskonnect ESG?

    A modern, secure browser is vital to using the Salesforce-based Riskonnect ESG platform.  Using an unsupported browser will result in unexpected behaviors, errors, and may not allow certain features to function at all. Supported browsers: ...
  7. Adding New Members to the Riskonnect ESG Network

    Unfortunately, adding a Trading Partner is not a task that you can do on your own (yet!). If you are adding just one or two TPs, just open a Support Ticket with the TP's information: Business Name Full address Contact Name Contact Number...
  8. Setting Your Communication Preferences

    As a user of Riskonnect ESG, you can choose to receive email notifications for new Riskonnect ESG Tasks or you can turn those emails off.  This is an individual user setting within your Riskonnect ESG environment. To set your email communicat...
  9. TRF - Test Class & Test Name Column

    Moving forward with our ICIX Spring '20 Major Release, while you are viewing a Test Request Form (TRF) in Riskonnect, you will see one column for test  classes  and t est names . Depending on a customer's implementation of thei...
  10. May 2020 Maintenance Release - May 26, 2020

    Release Date: May 26, 2020 What's New? PRM - ICIX Product Attributes (New!) As a trading partner, you can now assign attributes to the ICIX Product level so that you can essentially describe the product with related data similar t...