Updated Articles

  1. Setting Your Communication Preferences

    As a user of Riskonnect ESG, you can choose to receive email notifications for new Riskonnect ESG Tasks or you can turn those emails off.  This is an individual user setting within your Riskonnect ESG environment. To set your email communicat...
  2. Riskonnect ESG Tasks

    The main place in Riskonnect ESG where you spend most of your time is on the Riskonnect Tasks page. This page is the primary location for responding to requests sent to you by your customers in Riskonnect ESG. On the Riskonnect Tasks page, you might...
  3. Connecting to Trading Partners

    In order to see if your trading partner is a member of the Riskonnect ESG Network, you can use the Account Search feature in Riskonnect ESG to perform a network-wide search. If you find the trading partner you are looking for, you can connect to tha...
  4. What browsers can I use to access Riskonnect ESG?

    A modern, secure browser is vital to using the Salesforce-based Riskonnect ESG platform.  Using an unsupported browser will result in unexpected behaviors, errors, and may not allow certain features to function at all. Supported browsers: ...
  5. Patch - v4.21 - May 3, 2022

    Release Date: May 3, 2022     General Fixes ICIX Tasks - Users have reported an issue where the Reopen button on closed, auto-approved requests is not appearing on the corresponding ICIX Task. Issue resolved. ICIX Tasks - Us...
  6. Patch - v4.18 - April 14, 2022

    Release Date: March 31, 2022 General Fixes ICIX  Tasks - Users are unable to take action on passing test requests. Issue resolved. ...
  7. Patch - v4.15 - March 31, 2022

    Release Date: March 31, 2022 General Fixes ICIX  Tasks - Users are unable to recognize the correct received date within the ICIX Tasks page and user's custom list views. Issue resolved. ...
  8. February 2022 Maintenance Release - February 21, 2022

    Release Date: February 21, 2022 What's new? Forms - Translations For customers that wish to translate form names, tabs, sections, and question labels into other languages, admins can provide translations of the following languages: E...
  9. Patch - v3.137 - November 18, 2021

    Release Date: November 18, 2021 General Fixes Forms - Fixes an issue where users are unable to upload files to an upload question in a form. Issue resolved. Forms - Fixes an issue where form answers are not copied properly when copying ...
  10. October 2021 Maintenance Release - October 25, 2021

    Release Date: October 25, 2021 Bug Fixes Product Test - Fixes an issue where the lab account information in a Test Request Form doesn't display for responder or lab.  Product Test - Fixes an issue where a user edits the Product...